Review requests with service recovery
Ask every customer, and catch a bad job before the review does
Every finished job gets asked how it went, and every one of them gets the review link in the same message.
Reviews are the one thing a stranger checks before calling you, and almost every contractor gets them the same way: remembering to ask, sometimes, when the job went unusually well. That produces a handful of reviews from your happiest customers over several years while the business does hundreds of jobs.
74%
Seventy four percent of consumers only count reviews from the last three months. Anything older doesn't factor into their decision.
85%
Eighty five percent of consumers are more likely to use a business after reading positive reviews.
83%
Eighty three percent of customers go on to leave a review when they are asked, and the tool asks every single one. Recovery stays additive, and the ask is never held back.
Drain clearing. Dana Whitfield.
Dana says the drain is still slow. Sent to you and logged.
Second visit closed. The review ask picks back up.
What fires the request?
Marking the job finished. When the job is closed out or the invoice goes paid, the request queues and sends a few hours later, same day.
The delay is deliberate. A request that arrives while your tech is still loading the van reads as pressure. A few hours later they have used the thing, formed an opinion, and are sitting down. It sends by text and by email, and if the number is bad the email still lands.
One dependency worth saying out loud: this fires off your own close-out. If jobs never get marked finished, nothing sends. That habit is the one behavior change this tool asks for, and it takes about four seconds per job.
What your customer actually receives
It asks a real question and hands over the link at the same time.
Hi Dana, this is Mike at Redline Plumbing. How did the water heater install go? If we earned it, a review helps a lot: g.page/redline
It names the job, not just "your service"
Naming the water heater install is what tells Dana this came from the person who did the work, not a review-request tool.
The same message goes to everyone
Every finished job gets the ask and the link together, regardless of how the job went, so there is no branch where a customer never receives it.
It asks a real question first
The question is what turns the message into a signal about how the job actually went, not just a request for a rating.
What happens when the answer is bad?
Nothing gets taken away. Something gets added.
If they say the job went badly, the link is already sitting in their hand and they can use it. What additionally happens is that you get an internal alert, straight away, with the customer, the job, and what they actually said.
Concern flagged. Dana R., water heater install, Tuesday. "Pressure is still low and nobody called me back."
You call, you fix it, you close it out. After it is resolved, a second ask goes out. That second ask is the one thing an unhappy answer adds, and it lands on top of the request they already got, not instead of it.
Is this review gating?
No, and the distinction matters more than most people running these systems admit.
Gating is any setup where the review link depends on the answer: sent only to happy customers, held back from unhappy ones, delayed pending a fix, or routed to a private form instead. Google's review policy prohibits soliciting reviews selectively, and a business caught doing it can have its reviews stripped or its profile penalized. Plenty of review software ships this behavior by default and calls it reputation management.
The rule here is that a satisfaction answer can only ever add an action. It can't remove one, delay one, reorder one, or make one conditional. That is why the link is in the first message alongside the question rather than after it. There is no branch in the system where a customer fails to receive it.
Asking everyone occasionally means a bad review lands, and that is the trade. A profile with eighty reviews at 4.7 gets called more than one with six at 5.0, because the second one looks like friends and family. The concern alert above exists so a bad job gets a phone call before it gets a review, not so a bad review never happens.
What do owners ask before turning this on?
Straight answers, in the order people actually ask them.
What if they never answer?
Silence gets exactly one reminder and nothing more. There is no third message about a review.
What if they leave a bad review?
It stays up, exactly as posted. Nobody here contacts Google to remove one, and any service that offers to is selling you something that doesn't exist.
What if they already reviewed us?
They never get asked again. Once someone has reviewed you, they stop getting asked, which keeps the people who already did the thing from hearing about it twice.
What if the same customer books four jobs this year?
They still only get one ask. Repeat customers are rate limited, however many jobs they book in a year.
What if they reply STOP?
Honored immediately and permanently for that number across everything, including missed call replies.
What if the phone number is wrong?
The email version still goes out. Both channels run, and neither depends on the other.
Does it filter who gets asked?
No, and that is the whole point. Every finished job gets asked, every time, with nothing filtered out and nothing left to guesswork.
Can a bad review be removed or hidden?
No. Nothing gets deleted, hidden, or challenged here. What your customers say is what stays on your profile.
Does it write my replies to reviews?
No. Responding to reviews stays yours to do, and it is worth doing; it isn't automated here.
Does it manufacture review volume?
No. Only real customers on real closed jobs get asked here. There is no list to buy and nothing to seed.
When does text sending start?
Email requests run from day one regardless. The text half starts once registration clears, which is carrier controlled, so no date gets promised that isn't ours to keep.
Can it send people somewhere other than Google?
Yes, though Google stays the default, since that is where the people deciding whether to call you are actually looking. A second destination can be added, though splitting the ask across three platforms usually just lowers the response on all of them.
Want to see how you compare on reviews right now?
The free teardown pulls your Google profile against the three competitors ranking above you, including review counts, how recent they are, and whether anyone is replying. It runs on public information, nothing is requested from you, and it is delivered on a call.