Every lead gets an answer, even the ones you can’t get to
When a lead comes in, the clock starts. Reputation Automation sets up automatic follow-up that replies to every new inquiry in seconds, alerts you right away, and keeps checking in over the next two weeks, so a lead that reaches out at 7pm is not forgotten by morning. Email is built in, SMS is an optional add-on, and the whole system runs for you. Then, once the job’s done, it asks your happy customers for a Google review, so the follow-up that wins the job also builds the reputation that wins the next one.
How leads flow through your system
Every form fill and chat conversation triggers this automated workflow.
Lead comes in
Someone submits a form on your site or messages your chat assistant.
Logged in your dashboard
The lead is saved to your dashboard the moment it arrives.
You get an alert
An instant email alert hits your inbox, with optional SMS so you know the second a lead is waiting.
Lead gets an instant reply
They receive an automatic ‘thanks, we’ll be in touch’ message so they know they reached a real business.
Follow-up keeps going
A timed sequence checks back in over the next two weeks so warm leads don’t go cold.
Why this matters
The owners who win local jobs aren’t the cheapest, they’re the fastest to reply.
Reply in seconds, not hours
The instant auto-reply means every lead hears back immediately, even when you’re on a job or asleep.
You’re alerted the moment it lands
An instant email alert, plus optional SMS, so you can call back while they’re still deciding.
Fewer leads slip away
Every inquiry is logged in one dashboard and worked by a follow-up sequence, so nothing dies in a forgotten voicemail.
See what’s working
Every lead and message is tracked in your dashboard, so you can see which sources turn into real jobs.
Sample follow-up sequence
Here’s an example sequence we set up for service businesses.
Instant alert to you
ImmediatelyAn email alert the moment a lead submits, with optional SMS to your phone.
Auto-reply to the lead
Immediately‘Thanks for reaching out, we’ll be in touch shortly,’ sent automatically.
Follow-up reminder to you
24 hours laterA nudge if a lead hasn’t been contacted in 24 hours.
Helpful info email to the lead
3 days laterA short ‘what to expect / what to ask’ email while they wait.
Social proof email
7 days laterA brief case study or review from a similar local business.
Light check-in
14 days laterA low-key ‘still need help?’ to reopen the conversation.
Note: the sequence is configured for your business. The core setup always includes the instant auto-reply to the lead and the instant email alert to you. Optional SMS alerts and longer nurture sequences are add-ons tailored to how you sell.
Then it turns customers into reviews
Following up wins the job. Reviews win the next ten. Once a job or appointment is marked complete, the system automatically asks that customer for a Google review at the moment they’re happiest, so your star rating climbs without you chasing anyone.
Asks right after the job
The review request fires automatically once a job or appointment is marked complete, while the experience is still fresh.
Sends them straight to Google
The request points customers to your Google profile, where reviews actually move your local ranking and win the click.
Email-native, SMS optional
Requests go out by email as standard, with optional SMS once it’s set up, so you’re never dependent on one channel.
More reviews, better ranking
A steady flow of fresh 5-star reviews is one of the strongest signals for showing up first in local search.
Where your leads live
Your dashboard
- Every lead in one dashboard, yours to log into
- Full history of each conversation and message
- Export your leads whenever you want, the data is yours
How you’re alerted
- Instant email alert on every new lead
- Optional SMS alerts so you can move fast on the go
- Automatic reply and follow-up to the lead, tailored to your business
The website and domain are yours. The follow-up engine is part of the system we set up and manage for you, and it transfers to you if you ever leave.
Want lead follow-up handled for you?
Book a 20-minute call and we’ll map the exact follow-up your business should have.